**Refund Policy forDigital One Stop**
**Effective Date: [26/11/2023]**
Thank you for choosing Digital One Stop at [onestopom.com]. We strive to provide our customers with quality products and exceptional service. Please review our Refund Policy to understand the terms and conditions regarding refunds for purchases made on our website.
**1. Refund Eligibility:**
a. **Defective or Damaged Products:**
– If you receive a defective or damaged product, please contact us within [3] days of receiving the item. We will arrange for a replacement or issue a refund.
b. **Incorrect Product Received:**
– If you receive the wrong product, please notify us within [15] days of receiving the item. We will arrange for the correct item to be sent to you or issue a refund.
**2. Return Process:**
a. **Contact Customer Service:**
– To initiate a refund or replacement, please contact our customer service team at [support@onestopom.com]. Provide your order number, a description of the issue, and any relevant photos if applicable.
b. **Return Authorization:**
– Our customer service team will guide you through the return process and provide a return authorization if required.
c. **Return Shipping:**
– For eligible returns, we may provide a prepaid shipping label. Follow the provided instructions for returning the item.
**3. Conditions for Refund:**
a. **Unused and Unopened Products:**
– To qualify for a refund, the product must be unused, unopened, and in its original packaging.
b. **Return Period:**
– Requests for refunds must be made within [15] days from the date of purchase.
**4. Refund Process:**
a. **Inspection:**
– Upon receiving the returned item, we will inspect it to ensure it meets the conditions for a refund.
b. **Refund Approval:**
– If the return is approved, a refund will be processed to the original method of payment within [5] business days.
**5. Non-Refundable Items:**
– Certain items may not be eligible for a refund, including [Perishable consumer goods].
**6. Contact Us:**
– If you have any questions or concerns about our Refund Policy, please contact us at support@onestopom.com].
**7. Changes to This Policy:**
– We reserve the right to update this Refund Policy. Check for updates periodically.
By making a purchase on Digital One Stop at onestopom.com, you agree to the terms outlined in this Refund Policy.